Support & Care
Help Center
Find answers to your questions, or reach out to our fragrance experts for personalized assistance.
Frequently Asked Questions
How long do attars last? expand_more
Our attars typically last 8–12 hours depending on skin type and application.
Are your attars alcohol-free? expand_more
Most attars are alcohol-free oil-based blends. EDPs contain alcohol as noted on product pages.
How should I store attars? expand_more
Store in a cool, dark place away from direct sunlight. Keep bottles tightly closed.
Do you offer gift packaging? expand_more
Yes — complimentary gift wrapping is available on request. Mention it at checkout notes.
What is your return policy? expand_more
Unopened products may be returned within 7 days. See Shipping & Returns for details.
Can I create a custom perfume blend? expand_more
Yes — use our Custom Blend builder or visit our boutique for a consultation.
Do you offer corporate or bulk orders? expand_more
Yes — contact us for wedding favours, corporate gifting, and bulk pricing.
How do I choose the right fragrance family? expand_more
Try our Scent Finder on the shop page or ask on WhatsApp for personalised recommendations.
What sizes are available? expand_more
Sizes vary by product — typically 3ml, 6ml, 12ml for attars and 50ml/100ml for EDPs.
Is free shipping available? expand_more
Free shipping on orders above the threshold shown at checkout.
Are products authentic? expand_more
All Al Madni fragrances are crafted and sourced with authenticity guaranteed.
Need more help?
Send us a message and our support team will get back to you within 24 hours.