Help Center

What documents do I need for Umrah? expand_more

Valid passport (6+ months validity), passport photos, and vaccination records as required.

Is the deposit refundable? expand_more

Deposit terms vary by package. See package details or contact our team.

How far in advance should I book Umrah? expand_more

We recommend booking 4–8 weeks ahead for standard packages and 2–3 months for Ramadan.

Are flights included in all packages? expand_more

Flight inclusion varies by package tier. Check the package detail page or ask our team.

Can I choose my hotel in Makkah and Madinah? expand_more

Yes — premium and custom packages offer hotel selection. Economy packages have fixed hotels.

Do you assist with visa processing? expand_more

Yes, visa assistance is included or available as an add-on depending on the package.

What is the minimum group size for group packages? expand_more

Group packages typically require a minimum of 10 pilgrims. Contact us for smaller groups.

Is ziyarat included? expand_more

Most packages include guided ziyarat in Madinah. See inclusions on each package page.

What should I pack for Umrah? expand_more

See our Umrah Guide for a complete packing checklist including Ihram, comfortable shoes, and medications.

Are meals included? expand_more

Meal plans vary by package — breakfast-only or half-board options are listed in inclusions.

Can seniors or wheelchair users travel? expand_more

Yes — mention special needs in your enquiry and we will recommend suitable packages and hotels.

How do I track my booking? expand_more

Use your booking reference on our Track page or contact us on WhatsApp.