Tech Support
Help Center
Find answers about devices, repairs, and our certified pre-owned warranty policies.
Frequently Asked Questions
Do pre-owned phones come with warranty? expand_more
Yes — all graded phones include a minimum 3-month shop warranty.
Are new phones sealed and genuine? expand_more
Yes — all new phones are brand sealed with manufacturer warranty where applicable.
How do you grade pre-owned phones? expand_more
We use Excellent, Good, and Fair grades based on screen, body, battery, and functionality tests.
Can I trade in my old phone? expand_more
Yes — use our Sell Your Phone form for an instant estimate and trade-in credit.
Do you offer EMI? expand_more
EMI options may be available — enquire on the product page or WhatsApp for current offers.
What if my phone arrives damaged? expand_more
Report within 48 hours for DOA replacement. See our help page for full policy.
Is data wiped on pre-owned devices? expand_more
All pre-owned phones are factory reset and tested before sale.
Can I inspect before buying? expand_more
Visit our store for hands-on demo. Online orders include detailed specs and grading photos.
What accessories do you stock? expand_more
Chargers, cases, audio, and more — browse our Accessories section.
How long is delivery? expand_more
Most orders ship within 1–3 business days across India.
How do I track my order? expand_more
Use your order token on the Track page sent after checkout.
Need more help?
Send us a message and our support team will get back to you within 24 hours.